Terms and Conditions – Bichitro.store

Welcome to Bichitro.store, your trusted online destination for a wide variety of products including books, clothing, accessories, toys, and more. By accessing or using our website, you agree to the following terms and conditions. These guidelines ensure a secure and transparent shopping experience.

1. Definitions and Scope

  • “You” or “User” refers to any individual accessing or using Bichitro.store’s services.
  • “We,” “Us,” or “Our” refers to Bichitro.store, its website, and its management team.

2. Amendments to Terms and Conditions

We reserve the right to modify or update these terms at any time. The revised terms become effective once published on our website. Continued use of the website constitutes your acceptance of the updated terms.

3. Website Operation

The website is managed and operated by Bichitro.store Solutions, ensuring seamless user experience and transparency.

4. Product Availability and Supply

  • We offer a wide range of products, but not all items displayed on our website may be in stock at all times.
  • If an item is unavailable, we will notify you promptly and offer an alternative, refund, or cancellation.

5. Product Descriptions

We aim to provide accurate product details. However, as we rely on manufacturers and suppliers, slight discrepancies may occur. If a product is not as described, it can be returned unused and in its original packaging.

6. Order Process and Confirmation

  • Placing an order constitutes an offer to purchase.
  • An order confirmation email or SMS is an acknowledgment and not a binding sales agreement. The agreement is finalized upon product delivery.

7. Order Cancellation Policy

  • Orders can be canceled before dispatch (4 PM on the same day).
  • Once dispatched, orders cannot be canceled.
  • We reserve the right to cancel any order if deemed necessary, with or without reason.

8. Delivery Timeframe

  • Within Dhaka: 1–2 business days.
  • Outside Dhaka: 2–4 business days.
  • Orders placed after 4 PM will be processed the next business day.

9. Return and Refund Policy

  • Return Eligibility:
    • Products can be returned within 3 days if they are defective or do not match the description.
    • Products must be unused and in their original packaging.
  • Refund Process:
    • Refunds are processed within 7–10 business days after receiving the returned product.
    • Delivery charges are non-refundable unless the error was on our part.

10. Payment Methods

We offer secure and flexible payment options:

  • Cash on Delivery (COD): Payment upon receipt of goods.
  • Online Payment: via bKash, Nagad, Rocket, or bank transfer.

11. Privacy and Data Security

  • We are committed to protecting your personal information.
  • Data is used only for order processing and improving our services.
  • Information may be shared with third-party platforms (e.g., Google, Meta) for analytics and marketing purposes, ensuring personalized user experiences.

12. Warranty Policy

  • Warranty terms vary by product and are outlined on the invoice.
  • Damage caused by misuse or third-party handling is not covered.
  • Warranty claims require the original receipt and intact serial numbers/stickers.

13. Fraudulent Activities

We reserve the right to cancel orders if fraudulent activity is suspected. This includes suspicious payment methods, unverified addresses, or misuse of promotional offers.

14. Customer Support

Our dedicated support team is ready to assist with your inquiries:

15. Force Majeure

In cases of unforeseen circumstances (e.g., global pandemics, political unrest), delays in delivery or services may occur. We will strive to resolve issues promptly and keep customers informed.

16. Governing Law

These terms are governed by the laws of Bangladesh. Any disputes will be subject to the jurisdiction of Bangladeshi courts.

By shopping with us, you acknowledge and accept these terms and conditions. Thank you for choosing Bichitro.store, where variety meets quality! For updates, offers, and inquiries, follow us on Facebook.